Spanish Customer Support Specialist
Job Summary
We are seeking a Spanish native speaker with business-level Japanese and English to support our growing global community. You will serve as a key link between domestic operations and international customers by managing inquiries and translation projects. The role involves handling chat-based support, reporting, and overseeing remote operations.
Responsibilities
- Handle multilingual chat-based customer inquiries.
- Collaborate with internal teams for complaint resolution.
- Manage and coordinate remote part-time staff.
- Execute translation tasks and workflow improvements.
Required Skills
- Native proficiency in Spanish.
- Business-level Japanese (JLPT N2+).
- Business-level English (TOEIC 800+).
- Basic HTML knowledge.
- Experience in customer support or cross-border EC.
Job Details
Job Description:
Since its launch, the Spanish version of ZenMarket has seen significant growth among users worldwide. You will serve as a vital link between our domestic operations and our international customers, managing email inquiries, translation projects, and small-scale projects or workflow improvements.
Key Responsibilities:
・Handling multilingual customer inquiries (only via chat)
・Cooperation and reporting with other teams when handling complaints
・Management of remote operators (part-time staff)
・Other related duties (e.g., translation)
Department: Operations department, Customer support section
Working Hours:
Shift schedule: rotational, with Sundays always off. Schedules are provided monthly.
Standard working hours: 9:15 AM - 6:15 PM (8 working hours / 1 hour break)
Flextime available: start work anytime between 7:00 AM - 10:00 PM, with up to 2 hours of break time per day.
Job Requirements:
【Requirements】
・Native level proficiency in Spanish.
・Japanese proficiency: Business level (appx. JLPT N2 or better)
・English proficiency: Business level (TOEIC 800 or higher).
【Preferred skills】
・Experience in translation.
・Work experience at small to medium-sized enterprises.
・Experience in the cross-border EC industry or Customer Support.
・Basic knowledge of HTML.
【Desired Persona】
・Independent Thinker: Able to act spontaneously, possesses excellent communication skills, has office work experience, and approaches work with a positive attitude.
・Team Player: Values teamwork and understands the importance of cooperating to achieve common goals.
・Computer Literacy: Can operate computers smoothly for work and is willing to learn new skills or software to improve efficiency.
・Global Perspective: Enjoys professional interaction with people of different ages and nationalities.
Salary & Benefits:
・260,000~ Monthly (Based on previous experience and ability)
・Bonus: Twice a year (June and December)
・Salary Evaluation: Once a year
・3 Month probationary period
・Estimated salary in year 1: 3,000,000~3,600,000
・Overtime (paid by minute)
・Transportation allowance (up to ¥30,000/month)
・Complete social insurance, business casual dress code, training system, Japanese/English lessons, in-house club activities, and monthly company events.
Holidays:
・5-day workweek (Shift Schedule)
・New Year holiday (4 days)
・Paid leave (26 days in year 1, increasing annually)
・Congratulatory and condolence leave, Maternity/paternity leave, Child care leave, Personal day leave.