German English Customer Support

Key Responsibilities: ・Handling multilingual customer inquiries (only via chat). ・Cooperation and reporting with other teams when handling complaints. ・Management of remote operators (part-time staff). ・Other related duties (e.g., translation). Working Hours: ・Shift schedule: rotational, with Sundays always off. ・Standard working hours: 9:15 AM - 6:15 PM (8 working hours / 1 hour break). ・Flextime available: start work anytime between 7:00 AM - 10:00 PM, with up to 2 hours of break time per day. Job Requirements: 【Must-Haves】 ・Native level proficiency in German (Mother tongue). ・English proficiency: Business level (TOEIC 800 or higher). ・Japanese proficiency: Business level (JLPT N2 or better). 【Nice-to-Haves】 ・Translation experience. ・Work experience at small to medium-sized enterprises. ・Experience in the cross-border EC industry or Customer Support. ・Basic knowledge of HTML. ・Proficiency in other languages. 【Personality】 ・Independent Thinker: Able to act proactively, possesses excellent communication skills, and approaches work with a positive attitude. ・Team Player: Values building trust with team members and achieving common goals. ・Adaptability to IT Skills: Ability to operate computers and learn new tools/software. ・Global Mindset: Enjoys professional interaction in a global environment. Salary & Benefits: ・Monthly salary: 260,000 JPY (Based on experience). ・Bonus: Twice a year (June and December). ・Salary Evaluation: Once a year. ・Overtime (paid by minute) and Transportation allowance (up to 30,000 JPY/month). ・Complete social insurance. ・Business casual dress code. ・Training system and Japanese/English lessons. Holidays: ・5-day workweek (Shift Schedule). ・New Year holiday (4 days). ・Paid leave (26 days in year 1, increasing annually). ・Work is required on national holidays, excluding the New Year holiday.