Receptionist Office Support
Job Summary
As the face of a global company, you will manage front-desk operations, guest relations, and office administration. This role involves building a community, supporting tenant needs, and coordinating with overseas teams. You will enjoy a work-life balance with minimal overtime and weekends off.
Responsibilities
- Manage front desk and guest relations
- Handle office administration and contract management
- Support facility logistics and equipment inventory
- Facilitate community building and sales activities
Required Skills
- Native Japanese (JLPT N1)
- Conversational English
- Professional customer service background
- Basic PC/MS Office proficiency
Job Details
### Job Description
As the "face" of a global company operating in over 120 countries, you will be responsible for a wide range of tasks, from operating the business center's front desk to building a community.
#### Specific Duties
1. Front Reception & Guest Management (Center Presence): Professionally welcome tenants and visitors, manage conference room reservations, tea service, and tenant orientation. Provide high-quality service to multinational clients using both Japanese and English.
2. Office Administration (Business Support): Contract administration for new tenants (issuing quotes, managing billing, and confirming contracts). Manage customer databases and handle inquiries. Request investigation and resolution in English from overseas specialist teams regarding IT or facility issues.
3. Community Building & Sales Support: Plan and manage networking events to promote interaction. Guide center tours and propose service plans. Support membership upselling and renewal procedures.
4. Facility Management (Logistics): Receive mail and parcels, manage deliveries, and control equipment inventory. Patrol and quality checks at nearby unmanned bases.
#### Working Hours
- 8:30 AM - 6:30 PM (8 hours work, 1 hour break)
- Fully day shift system: No night or late-night shifts.
#### Required Skills/Qualifications
- Japanese Proficiency: Native Level (JLPT N1). Use of polite and accurate business Japanese.
- Professional Customer Service Experience: Practical experience in customer support, secretarial, or reception roles at hotels, airlines (GS), luxury brands, etc.
- English Proficiency: Conversational level or above. Comfortable with email correspondence and understanding English manuals.
- PC Skills: Ability to use basic programs (Word, Excel, Outlook) and perform data entry.
#### Preferred Skills/Experience
- Business experience in English.
- Store Management or Team Leader experience.
- Practical experience in clerical or secretarial work.
- High sense of ownership and learning agility.