Indonesian Customer Support Specialist

Date PostedJune 17, 2026LocationMinato, Tokyo, JapanCompanyCustomer support and social media marketing at an international money transfer companySalaryJPY 3500K - JPY 4500KTypecustomer service - customer support sales/ae - corporate sales planning/marketing/pr - r&d planning

Job Summary

We are seeking a dedicated professional to provide customer support and marketing assistance for our international money transfer service. The role involves handling inquiries from Indonesian customers and supporting account operations. You will undergo OJT and eventually transition into leadership responsibilities within the team.

Responsibilities

Handle email and phone inquiries from Indonesian customers
Assist with money transfers, receipts, and account openings
Provide system operation guidance to users
Perform screening and administrative tasks
Support marketing campaigns and promotions

Required Skills

Native Indonesian proficiency
JLPT N2 or higher
Basic PC skills (Excel, Word, PowerPoint)
Experience in customer support or social media marketing (preferred)
Financial industry knowledge (preferred)

Job Details

### Job Description We are looking for someone to handle customer support for our international money transfer service. Upon joining the company, you will primarily receive on-the-job training (OJT) to learn the ropes, and in the future, you will also be involved in training team members as a team leader. ### Main Responsibilities - Responding to inquiries from Indonesian customers (email and phone) - Providing support for money transfers and receipts - Supporting new account openings - Guiding users through system operation - Screening and administrative tasks - Supporting campaigns and other promotions (marketing support) ### Working Hours - Shift work (Examples: 8:00-17:00, 9:00-18:00, 10:00-19:00, 11:00-20:00) ### Job Requirements [Required] - Japanese Language Proficiency Test N2 or higher - Native Indonesian speaker - Experience studying at a Japanese language school - Basic PC skills (Excel, Word, PowerPoint) [Preferred] - Experience in social media marketing - Experience in customer support - Experience and knowledge of the financial industry ### Salary Details - Monthly salary: ¥250,000 - ¥300,000 - Estimated annual income: ¥3,500,000 - ¥4,200,000 - Determined based on experience and ability - Bonus twice a year (approximately 2 months' worth) ### Benefits - Commuting allowance (up to ¥40,000 per month) - Overtime pay (full payment) - Visa renewal support - 122 days of annual leave - Two days off per week (shift system) - Paid leave, summer vacation, year-end and New Year holidays, bereavement leave ### Contract Period - Full-time employment