French Customer Support
Job Summary
ZenGroup is looking for a native French speaker to join our customer support team in Osaka. You will handle multilingual inquiries via chat, collaborate with international teams, and support French-speaking users worldwide. The role requires professional proficiency in Japanese and English to ensure high-quality service.
Responsibilities
- Provide multilingual customer support via chat
- Collaborate with teams on complaint handling
- Manage remote operators
- Perform translation and related operational tasks
Required Skills
- Native French proficiency
- Business Japanese (JLPT N2)
- Business English (TOEIC 800+)
- Strong IT literacy
- E-commerce or support experience
Job Details
＜Main Duties＞
● Multilingual customer support (no phone calls, chat only)
● Collaboration and reporting with other teams during complaint handling
● Management of remote operators
● Other related duties (translation, etc.)
Working Hours
Shift schedule: rotational, with Sundays always off. Schedules are provided monthly.
Standard working hours: 9:15 AM - 6:15 PM (8 working hours / 1 hour break)
Flextime available: start work anytime between 7:00 AM - 10:00 PM, with up to 2 hours of break time per day.
*Standard working hours apply during the initial training period (approx. 2 months).
Job Requirements
【Must-Have Skills】
● French language: Native
● Business level Japanese (JLPT N2)
● Business level English (TOEIC 800 or above)
【Preferred Skills】
● Translation experience
● Professional work experience in small or medium-sized companies
● Experience in the cross-border e-commerce industry or customer support.
● Basic HTML knowledge.
● Additional language skills.
【Personality】
● Efficient thinking and execution: Ability to handle tasks quickly and independently, excellent communication skills, and office experience.
● Team player: Comfortable working as part of a global team of 20 or more people, emphasizing teamwork to achieve goals.
● IT literacy: Ability to use computers fluently for long periods of time in daily work.
● Global Perspective: Ability to work in a diverse work environment with members of different ages, nationalities, cultures, and work ethics.
Salary & Benefits
● 270,000~ Monthly (Based on previous experience and ability)
● Bonus: Twice a year (June and December)
● Salary Evaluation: Once a year
● 3 Month probationary period (Salary same as above)
● Overtime (paid by minute)
● Transportation allowance (up to ¥30,000/month)
● Complete social insurance (workers' compensation, employment, health, welfare pension)
● Business casual dress code
● Training system (job-specific, level-specific training)
● Japanese/English lessons
● In-house club activities
Holidays
● 5-day workweek (Shift Schedule)
● New Year holiday (4 days)
● Paid leave (26 days in year 1, increasing yearly)
● Congratulatory and condolence leave
● Maternity/paternity leave
● Child care leave
● Personal day leave
*Work is required on national holidays, excluding the New Year holiday.