HR Operations Specialist
Job Summary
The HR Operations Specialist supports the business by executing HR customer service and administrative duties. The role focuses on employment compliance, payroll, benefits administration, and employee data management. You will also contribute to operational excellence by identifying and implementing process improvements.
Responsibilities
- Manage employment compliance, payroll, and benefits administration.
- Ensure accurate employee data management and time tracking.
- Support HR process improvements and operational metrics reporting.
- Maintain HR operational knowledge databases.
Required Skills
- Native Japanese & Business English (TOEIC 735-860)
- Proficiency in HRIS and data management
- Strong analytical and process improvement skills
- High attention to detail and accuracy
- Customer service excellence
Job Details
Role Definition: Supports the business by executing HR customer service and higher complexity administrative duties.
Responsibilities:
• Contributes to operational excellence in HR by efficiently and accurately executing processes related to employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management.
• Provides an excellent service experience when executing employee-facing processes.
• Develops expertise across HR operational process areas and supports the identification, assessment, and implementation of continuous improvement opportunities.
• Supports the maintenance of an HR Operations knowledge database and the gathering and reporting of HR operational metrics.
Working Hours: 9:00-18:00 or 8:30-17:30
Job Requirements & Skill Descriptors:
- Business Process Improvement: Ability to use methods for identifying, evaluating, and implementing efficient approaches to business activities.
- Information Capture: Knowledge of methods and processes to identify, capture, and document relevant business information.
- Service Excellence: Ability to meet or exceed customer needs and expectations.
- Accuracy and Attention to Detail: Ability to complete tasks with high levels of precision.
- Employee Relations: Knowledge of rights and obligations in employee relations and adherence to legal requirements.
- HR Policies, Standards, and Procedures: Knowledge of HR functions to uphold organizational standards and policies.
- Human Resources Consulting: Ability to inform, guide, and advise managers in HR-related initiatives.
- Human Resources Operations: Ability to implement HR-related tasks and projects to ensure smooth day-to-day operations.
Language Requirements:
- English: Business Conversation Level (TOEIC 735-860)
- Japanese: Native Level
Benefits:
- Social Insurance
- Commuting/Transportation Allowance
- Employee Stock Purchase System
- Education/Training
- Holidays: Summer, Winter, Paid, Congratulatory or Condolence, Child-care, Sick Leave