French Customer Support
Job Summary
You will provide high-quality customer support in French for a global cross-border e-commerce platform. Responsibilities include managing inquiries via email and chat, resolving issues, and developing localized FAQ content. This role requires collaboration with international teams to maintain service excellence for customers worldwide.
Responsibilities
- Manage customer inquiries via email and chat in French
- Escalate and resolve customer complaints
- Develop and maintain localized French FAQ content
- Collaborate with logistics, CS, and IT departments
Required Skills
- Native-level French proficiency
- Business-level Japanese (N2 equivalent)
- Customer support or interaction experience
- Proficiency with help desk software
- Strong email communication skills
Job Details
Job Responsibilities:
- Handling email/chat inquiries in French (orders, shipping, refunds, troubleshooting, etc.)
- Escalating customer complaints and issues
- Developing customer FAQs/knowledge bases (localized in French)
- Collaborating and sharing information with internal departments (logistics, CS, IT)
- Participating in a practical test on 'how to answer customer questions.'
Working Hours:
- Standard: 9:15 AM to 6:15 PM (8 hours of work/1 hour break)
- Flexible: Start time between 7:00 AM and 10:00 AM (max 2 hours break/day)
*Training period (approx. 2 months) follows standard working hours.
Required Skills:
- Native-level or equivalent French proficiency
- Practical experience in customer support or customer interaction (B2C/B2B)
- Customer interaction experience (hotel or IT industry preferred)
- Email communication skills
- Japanese: JLPT N2 level equivalent fluency
- Valid working rights in Japan
Preferred Skills:
- IT industry customer service experience
- Cross-border e-commerce experience
- Multilingual skills (English, etc.)
- Help desk tools experience (Zendesk, etc.)
- Knowledge base development/FAQ writing experience
Compensation & Benefits:
- Monthly salary: ¥260,000 to ¥280,000
- Bonus: Twice a year (June/December)
- Salary increase: Once a year
- Probationary period: 3 months (same conditions)
- Insurance: Comprehensive social insurance
- Commuting allowance: Up to ¥30,000/month
- Overtime pay: Calculated per hour
- Perks: Business casual attire, training programs, language lessons, company events, free drinks
Holidays & Leave:
- Complete two-day weekend (Saturday/Sunday)
- Year-end and New Year holidays (4 days)
- Paid leave (26 days in the first year)
- Bereavement, maternity, childcare, and personal leave
- Work required on public holidays (except year-end/New Year)