Project Coordinator Customer Success
Job Summary
This role involves supporting platform implementation and onboarding for business units to maximize value. You will act as a bridge between internal teams and users to drive adoption and resolve technical inquiries. The position requires proactive communication, logical problem-solving, and coordination of development requirements.
Responsibilities
- Support platform onboarding and implementation
- Resolve user inquiries and document solutions
- Manage JIRA tickets and meeting minutes
- Coordinate between business and development teams
- Analyze user feedback and propose improvements
Required Skills
- Logical thinking and analytical skills
- Strong facilitation and communication
- Business-level Japanese (JLPT N2)
- Conversational English
- Problem-solving and adaptability
Job Details
Job Description:
- Support business units with platform implementation
- Respond to inquiries and understand requirements
- Create and improve FAQs and documentation
- Organize and prioritize requests and issues
- Collaborate with development teams and propose specification improvements
- Share success cases and promote broader adoption
- Conduct user satisfaction surveys (questionnaires and interviews)
- Communicate new features and updates
- Create JIRA tickets, meeting minutes, and manage progress
- Proactively drive issues from identification to resolution
Profile/Requirements:
- Flexibility to adapt to a dynamic work environment in Tokyo
- Strong communication skills
- Logical thinking and information organization abilities
- Facilitation skills
- Problem-solving and analytical skills
- Ability to explain concepts clearly
- Flexibility and adaptability
- Proactive attitude and willingness to learn
- Business-level Japanese
- English Level: Daily Conversation Level (TOEIC 475-730)
- Japanese Level: Business Level (JLPT Level 2 or N2)
Benefits:
- Stable, long-term employment environment
- Clear roles and growth opportunities
- Skill development in both IT and business domains
- Work in a supportive and innovative environment in Tokyo
- Working hours: 9:00 AM - 5:30 PM
- Remote work available
- Free meals at the in-house cafeteria
- Social insurance and commuting allowance included