Multilingual Customer Support Staff
Job Summary
This position involves providing multilingual customer support in Indonesian, English, and Japanese for a major rental housing company. You will assist foreign residents with apartment-related inquiries, conduct surveys, and handle translation tasks. Comprehensive on-the-job training is provided, making it an excellent opportunity for those looking to utilize their language skills in a professional office environment.
Responsibilities
- Provide customer support via phone and email in Indonesian, English, and Japanese.
- Assist foreign tenants with apartment-related inquiries and follow-up calls.
- Perform translation of manuals, internal tools, and website FAQ content.
- Provide interpretation services for insurance companies and internal departments.
Required Skills
- Native-level Indonesian proficiency.
- Business-level Japanese (JLPT N2 or equivalent).
- Conversational to Business-level English.
- Basic proficiency in Microsoft Excel and Word.
Job Details
Job Description: You will be responsible for multilingual customer support, assisting foreign nationals (tenants) residing in Japan.
Specific Job Responsibilities:
- Support and customer service for residents
- Telephone and email correspondence in Indonesian, English, and Japanese
- Receiving inquiries about apartment searches and forwarding them to the appropriate departments
- Making thank-you calls to new residents
- Conducting regular surveys and sending SMS messages
- Interpretation and translation services
- Translation of various manuals and internal tools
- Translation and update support for the official website (FAQ pages, etc.)
- Providing interpretation services using a three-way call system upon request from insurance companies and other departments
Working Hours:
- Shift system 10:00~19:00 (including 1 hour break)
Required Skills:
- Indonesian Language Proficiency: Native-level (able to converse, read, and write at a native level)
- Japanese Language Proficiency: Business level or higher (able to perform data entry and internal communication in Japanese without difficulty)
- English Language Proficiency: Conversational to business level (able to handle emails and simple conversations)
- PC Skills: Basic Excel and Word skills (able to perform data entry and text input)
- Flexibility: Ability to work shifts including weekends, holidays, and long vacations
Skills that can be utilized:
- Experience in customer-facing roles such as call centers, customer support, and sales
- Experience communicating in three languages in daily life and at work
Salary & Benefits:
- Full reimbursement of transportation expenses (with a limit)
- Comprehensive social insurance
- Hourly wage: 1400-1500 yen
- Monthly income example: 224,000-240,000 yen (Based on 8 hours of work per day and 20 working days per month)
- Overtime pay will be provided if overtime occurs
Holidays:
- Shift system, 2 days off per week
Contract Details:
- Job Contract Period: Temporary employee (Fixed term)