Event Hall Operations Director
Job Summary
We are looking for an operational lead to manage corporate events, exhibitions, and seminars. The role involves overseeing the entire event lifecycle from pre-event planning and on-site coordination to post-event reporting. Candidates will leverage customer service experience to facilitate successful events for major clients and brands.
Responsibilities
- Manage pre-event planning and equipment setup
- Oversee on-site event operations and troubleshooting
- Coordinate reception and customer service
- Conduct post-event reviews and reporting
Required Skills
- Native-level Japanese proficiency
- Customer service or sales background
- Event management capacity
- Strong leadership and communication skills
Job Details
Job Description
We are looking for someone to provide operational support for corporate events, exhibitions, seminars, and other events.
[Main Responsibilities]
■ Before the Event:
- Handover from sales representative
- Meeting with client
- Confirming venue layout
- Arranging necessary equipment
- Preparing for on-site operation
- Schedule management
■ On the Day of the Event:
- Confirming venue setup
- Managing reception and guidance operations
- Customer service
- Event progress support
- Troubleshooting
- Dismantling management
■ After the Event:
- Review
- Report creation
- Preparing for the next event
*Approximately 3 people will be assigned to each project.
*Those without experience will start with assistant duties.
■ Examples of Events You Will Handle:
- New product launches, Exhibitions, Sales events, Shareholder meetings, Press conferences, Fashion shows, Film production announcements, Idol events, Corporate seminars, Conferences.
■ Onboarding Process
- STEP 1: Start by supporting senior employees
- STEP 2: Gain experience in event preparation and on-site management
- STEP 3: Handle small-scale projects independently
- STEP 4: Work as the main person in charge of large-scale projects
■ Working Hours
- Shift system (8 hours of actual work)
- Working hours: 8:00 AM - 10:00 PM
■ Job Requirements
- High school diploma or equivalent
- Native-level Japanese proficiency
- Experience in customer service (e.g., Sales, Hotel staff, Bridal industry, Airline industry, Food and beverage service)
■ Preferred Qualifications
- Hotel front desk experience
- Banquet hall management experience
- Event management experience
- Leadership experience
■ Compensation & Benefits
- Salary Increase & Bonuses: Annual salary increase, Bonuses twice a year, Overtime pay provided
- Benefits: Comprehensive social insurance, Commuting allowance, Long-service stock reward system, Employee stock ownership plan, Access to resort facilities, Various group benefits
- Holidays: 125 days of annual leave, Two days off per week (shift system), Paid leave, Bereavement leave, Caregiver leave, Childcare leave, Maternity leave, Special leave