Luxury Fitness Reception Staff
Job Summary
We are looking for a front desk receptionist for a luxury members-only fitness club in central Tokyo. The role involves handling customer inquiries, administrative tasks, and facility support in a high-end environment. No prior experience is required as comprehensive training is provided.
Responsibilities
- Handle member check-ins and check-outs
- Manage front desk operations and inquiries
- Perform administrative data entry and coordination
- Provide basic facility maintenance and equipment support
Required Skills
- Native Japanese proficiency
- Strong customer service mindset
- Ability to work in a shift system
- Willingness to perform administrative duties
Job Details
Job Description
We are looking for someone to handle all aspects of front desk operations at our members-only fitness club.
Main duties:
■ Reception and customer service:
* Assisting members with check-in and check-out
* Providing information on club facilities
* Operating the cash register
* Answering phone and email inquiries
* Responding to customer inquiries
■ In-house support:
* Preparing rental equipment
* Selling supplements and protein powders
* Patrolling locker rooms
* Performing light cleaning and maintenance of the facility
■ Administrative tasks:
* Registering and managing customer information
* Data entry
* Liaising and coordinating with internal and external parties
* Managing various data
* There are no sales activities or quotas.
Working Hours
Shift system (8 hours of actual work)
Working hours: 6:30 AM - 11:30 PM
Shift examples:
• 6:30 AM - 3:30 PM
• 7:30 AM - 4:30 PM
• 9:00 AM - 9:00 PM
• 11:00 AM - 8:00 PM
• 2:30 PM - 11:30 PM
*Average overtime of approximately 10 hours per month
Job Requirements
■ Required Conditions
* Those interested in customer service and reception work
* Those who enjoy interacting with people
* Native-level Japanese speaker
* No experience necessary
* Recent graduates welcome
* No educational background required
* Those with only part-time work experience are also welcome
■ Preferred Conditions
* Experience in the hotel or airline industry
* Reception experience
* Sales or service industry experience
* Interest in the fitness industry
* English skills (an asset, not mandatory)
Salary & Benefits
* Expected Annual Salary: ¥3,500,000 - ¥4,050,000
* Monthly Salary: ¥250,000 - ¥292,000
* Annual salary increase
* Full overtime pay (calculated in 1-minute increments)
* Full reimbursement of commuting expenses
* Personal trainer allowance
* Comprehensive social insurance
* Uniform provided
* Proven track record of maternity/paternity leave (100% return rate)
* Long-service stock reward system
* Free use of Esforta facilities
* Access to resort facilities (Karuizawa, Izu Kogen)
* Sumitomo Realty & Development Group hotel discounts (up to 70% off)
Holidays
* 120 days of annual leave
* Two days off per week (shift system)
* Paid leave, Bereavement leave, Maternity leave, Childcare leave