Bilingual ServiceNow Engineer
Job Summary
Join a global technology team enhancing ServiceNow-based risk and compliance solutions across multiple regions. This role combines hands-on platform engineering with stakeholder collaboration to deliver reliable, scalable IRM and TPRM capabilities. You will be responsible for maintaining high performance, building dashboards, and ensuring system integration.
Responsibilities
- Maintain ServiceNow application availability and performance
- Develop and enhance IRM and TPRM solutions
- Collaborate with stakeholders for risk and compliance requirements
- Create dashboards and data integrations via APIs
Required Skills
- 5+ years ServiceNow experience
- Proficiency in JavaScript and ServiceNow scripting
- Fluent in English and Japanese
- Hands-on REST API and GRC framework knowledge
Job Details
Responsibilities:
- Maintain high availability and performance of ServiceNow applications across regions.
- Support design, development, and enhancement of IRM and TPRM solutions.
- Collaborate with business and technical stakeholders to meet risk and compliance requirements.
- Build dashboards, KRI/KPI reporting, and executive-level analytics.
- Develop integrations with upstream and downstream systems via APIs and data pipelines.
- Support platform upgrades, patching, and enhancement deployment.
- Provide user support and training across risk management functions.
- Contribute to continuous improvement of platform processes and service delivery.
Qualifications:
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- 5+ years of ServiceNow development, administration, or support experience.
- Strong JavaScript and ServiceNow scripting knowledge (e.g., Script Includes, GlideAjax, Business Rules, UI Policies).
- Hands-on experience with REST APIs, workflows, notifications, reporting, and access controls.
- Experience with upgrades, maintenance, update sets, and data migrations.
- Understanding of release and change management processes.
- Strong troubleshooting and stakeholder communication skills.
- Self-motivated, quality-driven, and eager to learn.
- Professional working proficiency in both Japanese and English.
Preferred Skills:
- Experience with IRM, TPRM, or broader GRC frameworks.
- ServiceNow certification (e.g., CIS).
- Knowledge of frameworks like SOX, NIST, ISO 27001, COBIT.
- Experience with dashboards, reporting, risk analytics, and user adoption initiatives.
- Familiarity with Linux/Windows environments.